Posted on: 20 November 2017 by Chloe Greenbank
The air transport technology specialist, Deolan, has unveiled its new interactive platform, aptly named Logbook, which enables ground operations teams to log, share and access business critical information, in one secure location.
Designed with the close input of airport ground operations teams and the ultimate aim of improving the overall passenger experience, Logbook will enhance connectivity, productivity and efficiency across ground ops.
Commenting on the merits of the new platform, Didier Richie, managing director Biarritz Airport said: “Logbook allows us to achieve our objectives, to work as quickly and efficiently as possible, and to enhance the quality of our service. The ability to respond in real-time and interactively allows us to anticipate complex situations and handle them better than before we had the platform.”
Out-of-date legacy systems and the complexity of some of the ecosystems involved mean that the air transport industry often suffers from massive inefficiencies, making the process of recording, tracking and sharing information convoluted. With teams often overwhelmed by the sheer volume of messages and information they receive, Deolan is on a mission to transform the way operations teams handle information and collaborate on a day-to-day basis. It aims to achieve this by providing users with “modern, intuitive tools that streamline how they input and share data,” says Yves Tuet, Deolan’s founder and CEO.
What’s more, Logbook’s plug and play tool has been designed to replace the numerous legacy systems still used in air transport, including Microsoft Word and standard email systems. It also incorporates modern timeline and tagging features to maximise usability and user engagement as well as ease the process of searching and locating historic information.
The tagging system allows for structured archiving of data and almost instant recovery of specific details of past events, which is frequently required when dealing with flight delays, investigating issues, and handling customer complaints.
By providing a centralised platform, where different teams can input details of their shifts, individuals are able to better collaborate with their colleagues, airlines and other stakeholders to ensure efficiency and continuous improvement.