Posted on: 18 May 2017
Passengers travelling through Durham Tees Valley Airport will benefit from new and improved passenger facilities by the end of September, thanks to a major investment programme.
Phase one of the improvements will include extensive remodelling of the departure lounge, providing free unlimited Wi-Fi, together with designated work stations and charging points, and improved retail services. The second phase – anticipated to follow swiftly after, with work starting in the autumn – will see further improvements, including the return of tax-free shopping and a major upgrade of the business lounge.
Even the airport’s Privilege Membership Club is set to get a makeover, with exclusive discounts and offers for travellers. Additionally, and as part of the drive to provide the best level of customer service, staff at the airport will be undertaking a World Host Accreditation training programme.
Commenting on the programme of improvements, Robert Hough, Chair of Durham Tees Valley Airport said:
These improvements in the terminal, which in part have been supported through the Passenger Facility Fee, are all aimed at enhancing a low-hassle, comfortable and business-friendly environment for passengers whilst they are with us. A key element, of course, is customer service, which is why we are developing our training for our staff.