Major terminal improvements planned at Durham Tees Valley Airport

Passengers travelling through Durham Tees Valley Airport will benefit from new and improved passenger facilities by the end of September, thanks to a major investment programme.

Phase one of the improvements will include extensive remodelling of the departure lounge, providing free unlimited Wi-Fi, together with designated work stations and charging points, and improved retail services. The second phase – anticipated to follow swiftly after, with work starting in the autumn – will see further improvements, including the return of tax-free shopping and a major upgrade of the business lounge.

Even the airport’s Privilege Membership Club is set to get a makeover, with exclusive discounts and offers for travellers. Additionally, and as part of the drive to provide the best level of customer service, staff at the airport will be undertaking a World Host Accreditation training programme.

Commenting on the programme of improvements, Robert Hough, Chair of Durham Tees Valley Airport said:

These improvements in the terminal, which in part have been supported through the Passenger Facility Fee, are all aimed at enhancing a low-hassle, comfortable and business-friendly environment for passengers whilst they are with us. A key element, of course, is customer service, which is why we are developing our training for our staff.
Delivery of the airport’s Master Plan, which will be phased to 2020 and beyond, is aimed at creating up to 3,800 jobs and adding over £348 million Gross Value Added (GVA) to the regional economy. In line with Government forecasts, passenger numbers at the airport are projected to grow to 200,00 per annum by 2020, but the Plan safeguards the potential for further growth in the future, with the possibility of handling up to 900,000 passengers per annum. The planned works will also help boost airport growth by securing existing routes to international markets with the potential to develop new routes to other UK and European destinations.

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