Posted on: 21 September 2015 by Mark Howells
For the third year running, London Southend Airport has been crowned ‘Best in Britain’ in the Which? airport passenger survey, which questioned 11,226 members of the public during summer 2015 about their experiences of flying from a UK airport over the past 12 months.
London Southend received a customer score of 86% – a 1% increase on last year – as well as a five star rating in four of the seven categories assessed, including queues at bag drop, queues at security, passport control and baggage reclaim. The other categories were queues at check-in, seating and food outlets.
“To be named ‘Best Airport in Britain’ for the third year running is wonderful news and once again testament to all the hard work that the team here at London Southend has put in,” remarked Glyn Jones, CEO of Stobart Aviation (which owns London Southend Airport). “Our unique ‘Simply Easier’ promises to passengers that include short walking distances, superb customer service, a lack of queues compared with other London airports, our own station and car parks right next to the terminal, with fast and frequent train services to the heart of London every 20-minutes are all key factors in our success over the last three years and why more and more passengers are repeatedly choosing London Southend Airport over all the others.”