WestJet to open contact centre in New Brunswick

WestJet is to open a contact centre in Moncton, New Brunswick, to enhance service for its French-speaking guests, with opening of the facility scheduled for September 2016

Over the next four years, the airline will create more than 400 primarily home-based jobs associated with the centre, two-thirds of which will be full time.

"We've always taken our responsibility to provide our signature friendly, caring and stress-free service in both of Canada's official languages seriously," remarked Gregg Saretsky, WestJet president and CEO. "A second call centre based in Canada's only officially bilingual province, in a city known as a centre of excellence for Business Services Centres, will allow us to provide additional hours of service for our French-speaking guests."

Opportunities NB will contribute a $1 million forgivable loan and up to $2.5 million in payroll rebates for a $62 million return on investment. Once the jobs are created, the annual provincial GDP is expected to increase by $24 million. The total WestJet payroll in New Brunswick over the first six years is expected to be $34 million.

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