Posted on: 13 May 2016 by Mark Howells
Tigerair Australia has launched a new product, MoveMe, to give passengers an affordable and convenient way to change their flights at short notice.
For a small fee payable during the booking process or by accessing the ‘manage my booking’ page up until 72 hours prior to departure, MoveMe gives Tigerair customers who arrive early or late to the airport the option of transferring to another service on the same route without incurring any other additional charges.
MoveMe is available on Tigerair services between Melbourne, Sydney and Brisbane, provided that sufficient seats are available and the replacement flight is on the same day of travel. Passengers running late for their flight have up until 15 minutes after their original scheduled time of departure to approach the Tigerair check-in counters and be moved to the next available flight free of charge.
Alternatively, passengers who have purchased MoveMe are able to move to an earlier flight if they wish. MoveMe customers who are running early are required to present at the check-in desk for the earlier flight no earlier than two hours prior to the earlier departure time and no later than 45 minutes before the earlier flight’s departure time.
Tigerair Australia’s commercial director, Adam Rowe, explained, “Essentially, MoveMe is a low cost version of a ‘flexi fare’ for same day travel on selected routes where we have the most frequency and will likely be popular with passengers who are unsure about which flight they want to take on the day and passengers who have booked in advance and need to change their plans. MoveMe is designed to make it easier, more convenient and seamless to fly Tigerair than ever before.”