Posted on: 18 August 2015 by Ross McSweeny
Tigerair Australia has provided the first flights from the new-look Terminal 4 at Melbourne Airport, with the airline’s first service from the upgraded facility departing at 06:45 on the morning of 18 August.
Tigerair Australia CEO Rob Sharp greeted customers when the doors off the new terminal opened for business for the first time. “The move to our new home here in Melbourne is another significant milestone for Tigerair Australia as our transformation strategy continues to gather momentum,” he remarked. “The new terminal is symbolic of the new Tigerair reflecting a step change from the old terminal with which our customers are familiar.
“The new-look Terminal 4 provides a vastly improved customer experience at our busiest domestic port and is the first terminal in the Asia-Pacific region to feature fully automated self-service check-in facilities. I would like to congratulate Melbourne Airport on the state-of-the-art facilities at the new Terminal 4 which are very much in sync with the Tigerair model.
“The Tigerair brand is all about value, choice and innovation. Terminal 4 delivers on all of these fronts with a streamlined design and advanced technology, without conventional check-in desks,” Sharp continued. “Our check in staff will be completely mobile, using our latest innovation, the Max Airport iPad app to assist passengers on the spot to check-in, print out boarding passes, change flight details or help them use the self-serve check in kiosks and automated bag drop facilities at Terminal 4.
“The airline has significantly enhanced its on-time performance and our customer satisfaction is at an all-time high. We have revised our product offering and delivered numerous customer facing innovations to make flying Tigerair better than ever. Earlier this month we announced the next phase in our growth strategy with four additional aircraft, our first international services to Bali and additional domestic services on sale.
“With the combination of the new-look Terminal 4 facilities and our roaming check-in staff using the Max iPad app, our passengers will be able to check in more efficiently than ever before at Melbourne Airport. As technology continues to evolve, we will never be complacent and we already have many more customer facing innovations in the pipeline which we will announce in due course,” Sharp concluded.