Tigerair Australia brings in new app to improve passenger experience

Tigerair Australia has introduced two new customer facing innovations – a tablet-based mobile app allowing the airline to interact with customers throughout the airport and a new internet booking engine – which the carrier hopes will improve passenger experience.
Max Airport, an iPad-based app created by Levarti, provides check-in staff at Melbourne Airport with the ability “to check-in passengers and print boarding passes on the spot, assist customers to change flights or purchase optional add on items such as extra luggage or extra leg room seating,” explained Adam Rowe, Tigerair Australia’s commercial director. “It’s an exciting innovation to be rolled out across all ports that Tigerair flies to over coming weeks.
“We’re really excited about this new Max technology that fits with our low-cost model. We’re confident it will streamline the check-in and boarding process, improve the customer experience and enhance our on-time performance at the same time,” added Rowe.
Following the initial deployment in terminals around Australia, Tigerair will progressively implement the new Max Airport technology to enhance other parts of the operation, such as disruption management.
The carrier also hopes that once its new, modern internet booking engine goes live this month, booking travel with Tigerair will become more convenient and seamless.

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