Posted on: 22 October 2014
Southwest Airlines and the International Association of Machinists and Aerospace Workers (IAM) – which represents the carrier's approximately 6,000 customer service agents and customer support and services representatives – have announced a tentative agreement for a new four-year contract.
The new contract requires membership ratification and, if passed, will replace the current contract which became amendable in October 2012.
"I applaud the efforts of both parties in reaching a tentative agreement that incorporates rewards and incentives for our hard-working customer service agents and customer representatives, while remaining mindful of Southwest's low cost structure and long term success," remarked Mike Van de Ven, Southwest Airlines’ executive vice-president and chief operating officer. "Reaching mutually beneficial contracts for Southwest and our people remains a top priority for us, and I'm hopeful that this tentative agreement is the first of several to come in the near future."
In the upcoming weeks, the IAM membership will be given the full details of the agreement and have the opportunity to vote on ratification.