SITA Horizon chosen by Air Arabia for passenger management

SITA has announced that Air Arabia has selected the SITA Horizon passenger management system to provide a seamless transit service at Air Arabia’s 70 departure points across 32 countries as the airline expands its network.

The seven-year deal includes departure control services and self-service check-in along with SITA’s new generation weight and balance system, and the connectivity and messaging associated with the operations including IP VPN, and SITA’s shared telecommunications infrastructure solution AirportHub.

SITA will connect Air Arabia’s multi-hub destinations and provide seamless passenger services across its growing network while using Air Arabia’s own service agents and ground handling partners.

Hani El Assaad, SITA regional vice-president Middle East and North Africa, commented, “SITA’s comprehensive managed solution allows Air Arabia to control costs effectively as our departure control, network and messaging solutions are charged per passenger checked-in, mirroring the airline’s business activity and requiring minimal capital investment. We also provide a single help desk for integrated and responsive customer support.”

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