Posted on: 07 October 2013 by Mark Howells
Amadeus and Portland, Oregon-based SeaPort Airlines have announced an agreement that will see the airline deploy the Amadeus Altéa portfolio of IT solutions to help it realise its vision of providing connectivity to the US air transportation system for small and mid-size communities, and to re-establish service on nonstop city pairs that have been discontinued by larger airlines.
The agreement, which is the first between Amadeus and a regional airline in the US, will enable SeaPort Airlines, including its sister-brand Wings of Alaska, to adopt Amadeus’s Altéa IT suite to manage its reservations, ticketing, inventory, e-commerce solutions and departure control processes. The two companies have already started the migration from SeaPort’s existing passenger service system to Altéa, a process that is scheduled for completion in early 2014.
SeaPort says it chose Altéa because, among many other features, the system will allow the carrier to offer its customers and partner airlines the full benefit of interline agreements, including display of interline partner destinations and connecting itineraries for purchase on its website as well as single ticket itineraries, through baggage check-in, and boarding passes for connecting flights on interline partners. Following the first stage of implementation, SeaPort plans to add other Altéa features including credit accrual in the loyalty programme of at least one major airline interline partner, the ability to reserve hotels and rental cars on its website, and mobile applications for reservations, check-in and changes to travel itineraries.
“The Altéa suite has become a cornerstone of SeaPort’s strategy to provide global connectivity to small and mid-size cities across the United States,” explained Rob McKinney, president of SeaPort Airlines. “Being the first US regional airline to adopt the Altéa Suite underscores our commitment to provide our customers with the best possible end-to-end experience through the deployment of the latest in travel technology and innovation.”
SeaPort Airlines provides service to 21 cities in nine US states, including operations in southeast Alaska branded as “Wings of Alaska”. The company’s 220 employees operate an average of 100 daily departures from bases at Portland, San Diego, Memphis, and Juneau. The carrier plans to apply for authority to add service to Mexico in late 2014.