Posted on: 02 July 2015 by Mark Howells
Ryanair has announced its customer and load factor statistics for June 2015, including a 5 percentage point load factor increase.
The rounded figure for the number of customers booked in June 2015 was 9.5 million, up 14% from the 8.3 million booked last June. The airline uses ‘booked customer’ figures rather than passengers transported since it only refunds no-shows in exceptional circumstances.
The load factor, again using ‘booked customer’ numbers, increased from 88% in June 2014 to 93% in June 2015.
The rolling annual figure for ‘booked customers’ – the 12 months to 30 June 2015 – grew 14% compared with the 12 months to 30 June 2014, to a total of 94.3 million.
Ryanair chief marketing officer Kenny Jacobs remarked, “Ryanair’s June traffic grew thanks to our lower fares, our stronger forward bookings and the continuing success of our ‘Always Getting Better’ (AGB) customer experience improvement programme, which continues to deliver better than expected load factors on our significantly expanded summer schedule.
“Alongside our new routes, increased frequencies, Business Plus and Family Extra services, Ryanair customers can now look forward to further service enhancements, as we roll out Year 2 of our AGB programme in 2015, which includes a new website, new app, new cabin interiors, new crew uniforms, improved inflight menus, reduced fees, and great new digital features such as ‘hold the fare’ and price comparison services, as Ryanair continues to deliver so much more than just the lowest fares,” Jacobs declared.