Posted on: 25 August 2011 by Mark Howells
Ryanair has published its July 2011 customer service statistics which show an 11 percentage pointincrease in on-time arrivals over July 2010’s figures.
During July 2011, 89% of Ryanair’s over 48,000 flights arrived on time. Complaints per 1,000 passengers fell from July 2010’s figure of 0.73 to 0.63 per thousand, while the number of mislaid bag claims received remained below 1 per thousand passengers.
Ryanair added that the number of complaints answered within seven days was 99% in July 2011, the same as in July 2010.