Posted on: 28 March 2012 by Mark Howells
RAK Airways has selected Horizon, the passenger service solution from SITA, which will enable interlining with other carriers.
“RAK Airways is on a steady path of growth, thanks to the trust and commitment of our passengers. Signing up with SITA Horizon will meet all of RAK Airways’ passenger management needs as well as enable exponential growth in the airline’s business in the coming years,” explained Omar Jahameh, the carrier’s CEO.
“The SITA solution is very comprehensive and is backed by an investment programme at RAK Airways. SITA has the state of the art technology, depth of industry expertise and local presence to work in partnership with us on this very significant implementation. The solution will give us the ability to operate interline partnerships and we are now ready to sign our first interline agreement with a partner carrier,” Jahameh added
The six-year, multi-million dollar deal will provide fare pricing, ticketing, reservations, revenue integrity, passenger revenue accounting, online booking and shopping services. In addition, it will include full departure control services for the airline at its main hub Ras Al Khaimah International Airport. The new integrated system will be used by up to 200 reservations personnel at RAK Airways’ headquarters call centre, as well as at travel agent offices.