Posted on: 08 June 2011 by Mark Howells
Pinnacle Airlines Corporation (PNCL) is rebranding its Ground Operations Services group as PinnPro Professional Ground Services and expanding its scope of services.
Already a strong revenue stream for the Corporation, PinnPro provides a wide array of services to 16 different US airlines, including the world’s largest carriers, and PNCL’s three operating subsidiaries: Pinnacle Airlines, Inc., Mesaba Airlines and Colgan Air, among others.
“It’s a new business, but not a start-up,” explained Russ Elander, senior vice-president at Pinnacle. “Our focus on safety, customer service and on-time performance has helped us grow this business from basic baggage handling and ramp services to a versatile, experienced group with a proven track record. Our goal is not to be the largest, but to provide tailor-made, professional ground services for charter handling, aircraft cleaning, customer handling and check in, ramp services, facility cleaning, skycap and wheelchair services.”
“We also have the capability to provide training in ground security coordination, complaint resolution and disposition, and a variety of other functional, aviation-related areas,” Elander added. “Our management team has extensive airline industry experience, so we know exactly what is needed. We demand a high level of service from ourselves and plan to provide that to customers in a very competitive environment.”
Based at PNCL’s headquarters in Memphis, TN, the PinnPro division presently has 1,200 employees operating in 38 locations throughout the US.