Posted on: 25 November 2014 by Ross McSweeny
In an attempt to better manage delayed and cancelled flights, Amadeus has come up with the Personal Disruption Companion, the first mobile solution for handling flight disruptions.
Launched in partnership with TAM Airlines, part of the LATAM airlines group, the Personal Disruption Companion offers alternative travel and accommodation options to delayed passengers. The mobile service can analyse who is travelling and to where, with information personalised by using each traveller’s ancillary purchase history as well as other personal preferences both stated and learned.
Personalised merchandising offers could include free hotel or cabin upgrades on re-bookings during or after disruptions, or even additional relevant paid services such as use of a spa at the airport. Amadeus believes the service, which will be available on a white label basis from 2015, will eventually manage the entire disruption management process from tickets to inventory updates, new boarding passes and even baggage transfer to the new flight.
“US airlines alone lost $7.2 billion as a result of disruption in 2012 whilst IATA research suggests that airlines who move faster from crisis to recovery could save $455 million every year just in re-booking costs,” explained Julia Sattel (pictured), senior VP of airline IT for the Amadeus IT Group. “We believe that as an industry there is a great opportunity here to deliver a better travel experience as part of an intelligent and dynamic global travel ecosystem which places at its very heart the ever-evolving 21st century traveller”.