Posted on: 28 November 2013 by Mark Howells
Ryanair passengers are now being allowed to bring a second small carry-on bag (35 x 20 x 20cm) on board, in addition to the eastablished free 10 kg cabin bag allowance, while the carrier’s boarding card reissue fee has been cut from €70/£70 to €15/£15 for customers who have already checked-in online.
These customer service improvements have been rolled out across the entire Ryanair network and follow the launch of the new Ryanair website, 24 hour grace periods (for minor booking errors), the introduction of quiet flights (pre-08:00 and post-21:00), with standard airport bag fees to be cut from €60/£60 from 3 January 2014 and fully allocated seating (from 1 February) already in place.
Ryanair is also introducing a “My Ryanair” passenger registration system at the end of December, allowing even faster bookings, which will be followed by a “Share the Fare” feature, allowing passengers to share fares via social media, a “Fare Finder” feature, where customers can search for fares via price, route or travel period, and the implementation of mobile boarding passes.
New business and family products are also being developed, along with a new mobile app, tailored country-specific websites (starting with Italy and Spain) and a mobile-responsive website, as Ryanair continues to improve its industry leading customer service and passenger experience for its 81 million passengers.
“Ryanair is continually striving to improve our passenger experience and we are very excited at these significant improvements to our industry leading customer service,” declared head of communications, Robin Kiely. “We are actively listening and responding to our customers [and have] further improvements set to be rolled out over the coming months.”