Posted on: 28 January 2013 by Mark Howells
Mokulele Airlines has relocated its call centre operations from the US mainland to Maui, saying that the move will provide its passengers with an enhanced level of customer service by ensuring that their calls will be answered by local residents who are knowledgeable about Hawaii.
Mokulele Airlines CEO Ron Hansen explained that having the call centre staffed by agents who are familiar with each of the island destinations to which Mokulele flies is a huge advantage when customers have questions. "We’re getting great feedback from our corporate customers who travel regularly on Mokulele," he noted, adding that 80% of the airline’s business is generated by Hawaii residents who travel between islands. "We’re committed to taking care of our customers and making sure that their questions are answered quickly and correctly. Our new Maui call centre makes it possible for us to meet that goal."
Hansen also noted that by relocating its call centre, Mokulele has brought a number of jobs to Hawaii.