Posted on: 15 June 2010 by Mark Howells
Mercator, the IT solutions provider of the Emirates Group, has acquired the tikAERO passenger services system solution through TIK Systems, which will enable it to offer passenger service and distribution solutions to hybrid, regional, low-fare and start-up airlines worldwide.
According to Mercator, unlike other products on the market, the tikAERO system is built on latest technology systems architectures using Microsoft Technologies, thereby enabling easy configuration, fast multi-language user interface changes and simplified end-user training and support.
Patrick Naef, divisional senior vice-president Emirates Group IT, remarked, “Currently used by 19 airlines around the globe, tikAERO is better, smarter, faster and more efficient than anything on the market. It’s built by staff with airline experience, for airlines. It will help airlines to significantly lower costs by minimising distribution costs, increase their efficiency and lower training efforts. In today’s market where airlines are posting significant losses, this product offers enticing rewards for cutting costs, increasing flexibility and improving long-term economic efficiencies and overall net profits.”
Roland Heller, managing director of TIK Systems explained, "This acquisition by Mercator will prove a winning formula for airlines seeking a competitive, cost-effective and integrated turn-key solution that includes electronic ticketing and which supports a wide range of distribution channels. tikAERO customers will have an added value through Mercator’s global reach and cutting edge technology and now with the backing of the Emirates Group, our team is really excited that the hard work and the full potential of the system will be realised.”
Naef continued, “With the acquisition of tikAERO, we are now able to address a whole new segment of the market. We can manage the needs of an entire airline community covering all shapes, sizes and business models. This strategic move underpins Emirates Group’s commitment to further grow the Mercator business and to strengthen its position as one of the leading IT solution providers for the travel and transportation industry.”
tikAERO integrates key functionality to efficiently manage airline passenger services. This includes applications for inventory management, multi-channel reservation, yield and revenue management, departure control, weight and balance, electronic ticketing, revenue accounting, codesharing, interlining, crew management, flight control and real-time reporting to monitor business operations.
Mercator will establish a new office in Bangkok to which all TIK Systems’ staff will transfer. This office will provide a new base for Mercator’s product development.
Pictured after the signing ceremony are, left to right: Patrick Naef, divisional senior vice-president Emirates Group IT, Roland Heller, managing director of TIK Systems and Nigel Hopkins, executive vice-president, finance and accounts, The Emirates Group.