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Jet2.com to crack down on disruptive behaviour in-flight

Jet2.com managing director, Phil Ward, is driving a zero tolerance policy against inappropriate behaviour on board its flights in reaction to a rise in incidents industry-wide.The low-fare carrier has said that racist behaviour, threatening conduct towards passengers and staff and excessive consumption of alcohol could result in police prosecution, refusal to board, a flight diversion or a flight ban for life.“Jet2.com is a holiday airline. We will not allow our customers’ holidays to be upset by an individual’s obnoxious behaviour. Passenger welfare is and always will be our number one priority which is why we have brought in these measures to take action against anyone who causes offence and disruption to our passengers and crew,” Ward explained. “We will not hesitate to prosecute individuals where necessary.”On 29 May, Jet2.com gave a lifetime ban to a male on a flight to Alicante from Leeds Bradford Airport. The individual was one of a party of 14 asked numerous times to stop consuming illicit alcohol, using intimidating language and threatening behaviour.“The pilot diverted the flight to Toulouse where the disruptive passenger was handed over to the police authorities and the remaining travellers continued onto Alicante,” said Ward. “As well as delaying holidaymakers, he could now be facing prosecution for his behaviour and could be found liable for the costs of the divert, which will run into thousands of pounds.”

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