Hayes expands role as COO Maruster leaves JetBlue

JetBlue Airways has announced the departure of chief operating officer Rob Maruster and that the airline’s president, Robin Hayes, will oversee operational leadership following Maruster's departure.

“I will personally miss Rob at JetBlue, and wish him continued success in his future endeavours,” commented JetBlue CEO Dave Barger. “His leadership through a phase of rapid expansion, overseeing our growth from 32 destinations to our current 85, while simultaneously setting new cultural standards for customer service leaves a great legacy.”

Maruster joined JetBlue in 2005 as vice-president, operational planning. In 2006, he was promoted to senior vice-president, overseeing airports, and in 2007 his role was expanded again to lead customer Services. In 2009, Maruster was named executive vice-president, chief operating officer.

“My heart will always be with JetBlue and its crewmembers,” Maruster acknowledged. “Over the last nine years, we have earned recognition for world-class customer service, as evidenced by our nine consecutive J.D. Power honours, by focusing on creating a great culture. I know JetBlue’s crewmembers will carry on the great tradition and I have appreciated the opportunity to be part of a great team.”

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