Posted on: 02 July 2015 by Mark Howells
GOL Linhas Aereas Inteligentes has reported that it led the sector punctuality rankings in June with a rating of 96.01%, according to domestic market figures from Infraero, Brazil’s airport operator.
GOL claims the position of most punctual airline in both the second quarter (2Q15) and first half of 2015 (1H15), with ratings of 96.53% and 95.32%, respectively.
The company emphasised that the numbers underline its commitment to punctuality and client satisfaction. To maintain its leadership for the fifth consecutive month, with a year-to-date rating 0.7 percentage points above the industry average, GOL says it has been investing in technologies and services to facilitate and ensure fast customer service and comfort.
GOL informs its passengers of its punctuality via voice message within the aircraft and offering other services via mobile phone, such as flight status consultations, ticket purchases, check-in, seat selection, flight anticipation and cancellations.