Posted on: 13 April 2011 by Mark Howells
Frontier Airlines has announced new fee reductions and policy changes effective for tickets including the addition of no change fees for itinerary changes made prior to the day of travel on the airline’s popular Classic fares and the expansion of the airline’s guest commitment as posted on its website.
“Many of the changes we’re making are really geared towards those who value choice and clarity in their travel experience,” explained Ian Arthur, vice-president of marketing and branding. “With the Classic fare, a guest can now enjoy the flexibility of no change fees, in addition to two complimentary checked bags, same-day standby, bonus EarlyReturns miles and more – making the Classic fare by far the best bang for your buck. The beauty of our Classic and Classic Plus fares is the freedom they provide our guests to select the option that best meets their unique travel needs and bundles those features into an affordable package, rather than paying for them à la carte.”
For tickets purchased on or after 13 April 2011, Frontier will reduce the change fee from $100 to $50 on economy fares and will also add a discount on the first checked bag fee for any guest who checks in online. This discount is currently set at $5, which reduces the checked bag fee from $20 to $15 on the economy fare. Guests traveling on Classic and Classic Plus fares will continue to receive two complimentary checked bags on every flight.
Frontier says it has also added another level of transparency for its guests by posting its revised guest commitment online. The guest commitment outlines what a Frontier Airlines guest can expect in any kind of irregular operation including flight delays and cancellations.