Posted on: 19 July 2010
Kim Mulia, chairman of Kartika Airlines and Jean-Paul Ebanga, chairman and CEO of PowerJet have signed a SaM146 customer support agreement following the firm order of 30 Sukhoi Superjet 100 placed by the airline.
Through this agreement, Kartika Airlines will benefit from a comprehensive customer support for the entire propulsion system (engine, equipment and nacelle).
PowerJet has designed its customer support on the extensive experience of Snecma (via CFM) and NPO Saturn, but with a single point-of-contact for aftersales services.
“PowerJet’s support is extremely important for Kartika to properly operate and maintain our fleet. Training, easy and direct access to the support centre, availability of updated technical documentations and the presence of a dedicated team to answer our needs allow us to offer reliable and efficient services to our own customers all over Indonesia,” explained Mulia.