Posted on: 21 June 2010 by Mark Howells
Embraer has announced strategic enhancements to its customer support activities in the Asia-Pacific region.
From now on, all parts and logistics support for the company’s commercial aircraft as well as executive jets in the region will be managed from the Regional Distribution Center (RDC) in Singapore. This paves the way for the company to be self sufficient in the management and administration of all parts and logistics support for Embraer’s growing fleet of aircraft and customers in Asia-Pacific.
These enhancements expand of the scope and size of the RDC – Embraer’s hub for round-the-clock spare parts, maintenance, repair and inventory services for Asia Pacific. According to Alex Glock, managing director of Embraer Asia Pacific, “Customer support is not only a priority at Embraer, but a significant aspect of the growth of our organisation across business lines. The enhancements to our customer support activities are part of our commitment to provide the best service available to our customers, and contribute to the conduct of their business.”