Posted on: 12 May 2016 by Mark Howells
easyJet has opened a new check in area in the North Terminal at London Gatwick Airport which, measuring 5,000 square metres and containing 48 self-service bag drop kiosks, has become the world’s largest self-service bag drop.
Passengers arriving into the area are welcomed by easyJet Welcome Hosts who guide them into the auto bag drop area. Their passports are then verified against their boarding pass before they proceed to the self-service kiosks to place their bags onto a weigh scale. A luggage tag is then automatically generated by the kiosks and attached to the bag by the customer. This tag is then verified by laser scanners to check the information is correct and the label attached securely before the bag is dispatched through the airport’s baggage system to the aircraft.
Following the introduction of the new bag drop area, queue times have reduced by half, with easyJet claiming more than 90% of passengers wait less than 5 minutes to complete the process.
Sophie Dekkers, easyJet’s UK Director, said, “As our largest base, Gatwick is of huge importance to easyJet both strategically and for the millions of our passengers who travel through the airport every year. We recognise that our customer’s airport experience is a crucial part of their overall journey and so we are delighted to have opened this new area for our customers flying from London Gatwick. Our vision is for Gatwick to be both our biggest and best airport and this opening enables us to further deliver on our ambition to make travel easy and affordable for all of our customers.”
“These new self-service kiosks provide a glimpse into the future of airport design and enable our customers flying from London Gatwick to have unique use of the most innovative state of the art facilities,” added Chris Hope, easyJet’s head of Gatwick. “In January 2017 we will move all of our operation into one terminal enabling easyJet and Gatwick to deliver an improved experience for our passengers. Alongside the consolidation to one terminal we also plan to continue to grow at Gatwick through increasing our destinations, further improving our schedule and by deploying larger aircraft as we replace smaller A319s with 186 seat A320s and, from 2017, A320neos.”
Guy Stephenson, CCO for Gatwick Airport, stated, “We are halfway through a £2.5 billion programme of investment and the transformation of our North Terminal is a key part of this. Creating new spaces which allow new technology to speed passengers through the processing part of their journey will help us eliminate queues, handle greater numbers of passengers and put people in charge of how they spent their time at the airport.”