Customer service agents ratify contract with Southwest Airlines

The International Association of Machinists and Aerospace Workers (IAM), which represents customer service agents and representatives from Southwest Airlines, has voted in favour of a new four-year contract including pay increases and bonus opportunities tied to company and employee performance.
“I am proud to have a new, lucrative contract that rewards our employees for their exceptional performance, while adding flexibilities that support our mission of being the number one low-cost carrier in the country,” announced Randy Babbitt, senior VP of labour relations for Southwest Airlines. “With the ratification coming before the end of the year, our IAM employees will benefit from Southwest's outstanding 2014 financial accomplishments.”
Southwest Airlines is approximately 83% unionised and actively engaged in negotiations with six out of its 12 unions.

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