Posted on: 17 June 2016 by Mark Howells
tBombardier Commercial Aircraft has celebrated the opening of a customer response centre (CRC) for C Series aircraft in Mirabel, Québec.
The CRC, staffed by over 75 technical support staff, engineers and administration personnel, will provide 24/7/365 access to technical services, engineering expertise and global material services.
It is equipped with a new IP telephony system, enhanced visual management display system and an integrated customer relationship management tool.
“As we approach delivery of the first C Series aircraft we are pleased to inaugurate this modern, technologically advanced response centre in Mirabel,” remarked Fred Cromer, president of Bombardier Commercial Aircraft. “Investing in our customer services portfolio is a promise to our customers – exemplifying our team's dedication to our operator's respective business and success by serving their operational needs.”
“Our innovative Mirabel-based CRC is another feature in our full-service offering and shows our commitment to ensuring our operators have access to easy, quick-turnaround support,” continued Todd Young, VP and general manager of customer services, Bombardier Commercial Aircraft. “With just one phone call, our one-stop-shop enables operators to speak with an expert who will coordinate support to keep their aircraft flying with minimal downtime and interruptions.”
The new CRC will also support operators of the CRJ Series regional jets. Support for operators of Q400 turboprops is managed from Bombardier's CRC Toronto, Ontario.