Posted on: 01 February 2011 by Mark Howells
Bombardier Customer Services has launched a new, updated maintenance, repair and overhaul (MRO) customer website for operators of Bombardier, Boeing and Airbus aircraft, featuring improved functionality so that customers can order spare parts online, as well as request up-to-date technical publications and notify Bombardier of incoming repairs.
“We decided to launch a fresh website because it’s a vital communication tool for our customers. Based on their feedback, both direct and via surveys, as well as associated market research, the new website, www.mro.aero.bombardier.com, provides enhanced online services for all our MRO customers,” explained Stephen Addis, general manager, Customer Services, Bombardier Aerospace, Belfast.
Once registered online, customers can view orderbook status, parts availability and pricing; access and request dynamic technical publications; notify Bombardier of incoming repair units; and request training.
“This website reflects our commitment to providing a broad range of support services. Customers can sign up easily by clicking on the Register link on the home page and, once approved, have direct access to a simple, user-friendly online service, with everything required just a few clicks away,” Addis emphasised.
Photo shows Bombardier’s West Virginia Air Center facility.