Posted on: 06 April 2016 by Mark Howells
Aircraft Propeller Service has created a new component MRO training and knowledge resource – Prop U, which according to VP sales and marketing Dennis Santare, will “help our customers and the broader marketplace reduce their scrap rates and extend the life of their components through greater knowledge and training.”
The new training resource is scheduled to launch in the final third of 2016. Santare explained that while OEMs provide training, most MROs have not made customer training a top priority.
“We believe that customers are most satisfied when they are getting the most life out of their propellers. We also believe that well-maintained propellers will, in the long run, provide the most value to our own operations in two ways,” Santare explained. “First, we are a repair shop and do not like to see valuable components scrap out because of preventable damage. Second, rather than spending time and money fixing preventable damage, we like to focus on major inspections and the repair tasks that only we can perform as a licensed repair station. This reduces the overall dollar value of each overhaul, but improves our throughput and increases our repair volume. It’s a real win–win for us and our customers.”
APS has been offering customer training for many years; however, with Prop U, the company will offer a more formal curriculum. Among the topics to be covered in Prop U courses are: corrosion prevention, propeller assembly and disassembly, light repair, and shipping and handling procedures.
APS will continue to provide on-site customer support and training and also apply its in-house training tools, which include mock propeller assemblies and component cutaways. “Prop U will also serve as a focal point for research, knowledge sharing, and best practice development as we continue to learn from the OEMs, our customers, and our regulatory agencies,” Santare also noted.
APS’s technicians – who possess more than 300 years of combined experience in propeller MRO – will serve as Prop U instructors. Historically, the company has used its top 3-5 technicians to perform training, sending them to its customers to do the on-site instruction. “These team members are highly competent, patient instructors who love to teach,” Santare emphasised.
Fees for Prop U training will be set to compensate for instruction time and materials associated with the training.