Posted on: 04 April 2010
AirAsia X is enhancing its services with the introduction of new flatbed Premium seats, and proudly claiming to be the first low-fare airline in the world to introduce such seats.
The flatbed seats are standard business class specifications of 20 inches width, 60 inches pitch and stretch out to 77 inches in full recline position. The seats feature universal power sockets, adjustable headrests and built-in personal utilities such as tray table, drink holder, reading light and privacy screen.
Premium seat guests will enjoy complimentary product and services comprising pick-a-seat, priority check-in, priority boarding, priority baggage, baggage allowance, combo meal and comfort kit.
“After reviewing all the feedback that we received from guests on our services, the need for better and comfortable seats tops the list,” noted AirAsia X CEO, Azran Osman-Rani. “As frequent flyers ourselves, we understand the great need for comfort especially for long-haul flights. We are happy to tell our guests that their wishes are granted. We thank our guests for their feedback and they will definitely enjoy the new level of comfort on our flights from now on.
“Both business and leisure travellers can now treat themselves to the luxury and comfort of our new premium seats and still enjoy great savings. We concede that the old seats were neither suitable nor comfortable for long-haul flights. But true to AirAsia tradition, we change and adapt. We are always on our toes to seek for constant improvements, providing the best products and services to our guests,” Osman-Rani said.
AirAsia X has also revamped its economy class seats with new ergonomic, reclineable seats at 31” pitch equipped with adjustable headrests. The airline also decided to move away from traditional black leather and opt for a mix of red and grey, to create a brighter cabin ambience.
The refurbishment process is expected to be completed by June 2010. Until all aircraft are fully furnished with the new seats, the term ‘flatbed’ will appear next to the flight information during booking process, to inform guests that premium seats are available on the particular flight.
The refurbishment will give AirAsia X’s A330s a seat configuration of 12 flatbed premium seats (28 currently) and 365 economy seats (355 currently). The new configuration for the airline’s A340s is 18 flatbed seats (30 currently) and 309 economy seats (256 currently).