Posted on: 02 March 2010 by Mark Howells
Air Southwest has launched a new customer service initiative with the sale of Visitor Oyster cards on all its flights into London, giving passengers quick and easy access to the UK capital’s public transport network.
Air Southwest has up to six flights a day into London City and Gatwick Airports from Plymouth and Newquay. This deal makes it the first airline at London City Airport to offer the cards.
Following a deal with Transport for London, customers can buy a Visitor Oyster card for £22, which includes £20 of travel credit.
Oyster is an electronic transport smartcard which enables passengers to pay for journeys on the Tube, Docklands Light Railway, London Buses, Tramlink, London Overground, Thames Clippers river services and on all National Rail services in Greater London. The cards facilitate quick access for passengers who simply have to ‘touch-in’ on cards readers.
Mike Coombes, commercial director at Air Southwest, said: “This is all about giving Air Southwest customers from Plymouth and Newquay hassle-free travel in London, whether they are flying to London City Airport or Gatwick, without having to buy tickets.”
Customers arriving at London City Airport can board the Docklands Light Railway (DLR) which puts them within minutes of the City or Canary Wharf. Thanks to the DLR, more passengers leave London City Airport by public transport than any other airport in the UK, and Air Southwest’s Oyster initiative has been applauded for improving access to the transport network.
Giles Bailey, head of group marketing strategy and integration at Transport for London, commented, “This is our first partnership into London City and we’re delighted to be working with Air Southwest on promoting the Visitor Oyster card as a quick and easy way of accessing London’s public transport network.”
Richard Gooding, chief executive of London City Airport, noted, “This is a great partnership that we hope to see repeated on other scheduled services into London City. The airport is committed to giving passengers the smoothest journey possible and this will add to that.”