Air Arabia awarded ISO certification in IT service management

Air Arabia has been awarded the ISO/IEC 20000-1: 2011 certificate in IT Service Management System in recognition of high standards the company has achieved in implementing information technology services.

The ISO/IEC 20000-1 certification has been awarded following a rigorous auditing process carried out by the British Standards Institution (BSI), ensuring that Air Arabia’s IT service management systems operate to the highest possible standards. The airline says this is a reflection of its commitment to establish a culture of continual improvement and learning within its IT department.

Commenting on the occasion, Adel Ali, group chief executive officer, Air Arabia Group, remarked, “Obtaining the ISO 20000 certification in IT Service Management System testifies our commitment for ongoing improvement and for sharing knowledge and innovation within the organisation. It is with great delight that we accept this prestigious certificate from BSI, which further consolidates our efforts to enhance the quality of services we provide.”

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