Posted on: 28 June 2016 by Mark Howells
Aer Lingus has launched a new Express Bag Drop service at Dublin Airport to coincide with the busy summer months.
Available year-round, passengers travelling with Aer Lingus can now use one of 40 Express Bag Drop kiosks, enabling travellers to self-tag and check-in their bags once they have their boarding card printed or downloaded to their mobile device. Aer Lingus ground staff are on hand to help familiarise travellers using the new check-in facility for the first time.
Mike Rutter, COO of Aer Lingus, remarked, “Aer Lingus has invested heavily over the last 24 months in improving Guest Experience. Our latest innovation, the new ‘Express Bag Drop’ cuts the time our guests need to spend in the check-in area by at least 66 per cent. I would urge all our guests to check-in in advance so they can experience this time-saving, stress-busting service.
“The installation project has been the largest single installation in Western Europe. It allows us to continue to grow the Aer Lingus business as we announce further exciting US and European routes because it delivers an effective 200 per cent increase in check-in capacity,” Rutter continued. “We began piloting Express Bag Drop kiosks some months ago and already the feedback from our guests has been very positive.”