Posted on: 10 August 2017
Virgin Australia has announced plans to roll-out in-flight wireless internet to the majority of its domestic and international aircraft, becoming the only Australian airline to offer Wi-Fi internationally.
Following the successful trial on a Boeing 737, the airline will now roll-out in-flight Wi-Fi to its Boeing 737 aircraft, with Boeing 777 aircraft to commence in October.
The airline expects to have in-flight Wi-Fi on all Boeing 777 aircraft and the majority of Boeing 737 aircraft by the end of 2018, with the Airbus A330 aircraft due for completion by the second half of 2019.
Virgin Australia Group CEO John Borghetti said, “We want to provide the world’s most rewarding travel experience and we know that enabling our guests to remain connected while flying is central to that.
“Therefore we’re pleased to announce our roll-out plans for in-flight Wi-Fi today, which will see more than 90% of Virgin Australia’s fleet fitted with this technology. Virgin Australia will offer a base level of free Wi-Fi to all our guests on domestic flights and become the only Australian airline to offer Wi-Fi on international flights.”
Virgin Australia have partnered with in-flight connectivity provider Gogo to deliver the in-flight Wi-Fi to the aircraft.
Gogo president and CEO Michael Small added, “Gogo’s 2Ku technology allows passengers to stay connected anywhere these aircraft fly – gate-to-gate – with an internet experience they’re used to experiencing on the ground, including the ability to stream videos.”
The three month trial saw 77% of guests report a high level of satisfaction with the in-flight Wi-Fi.
The trial also provided an insight into passenger usage of the in-flight Wi-Fi, with 49% of passengers using it to check their emails and 43% checking social media. It also revealed that 31% of passengers used the Wi-Fi to read the news, 27% sent text messages and 19% watched Netflix.