Posted on: 11 December 2014
From the second quarter of 2015, United Airlines (United) will begin equipping its 23,000 mainline flight attendants with Apple’s iPhone 6 Plus device in an attempt to reduce workload and enhance passenger experience.
“We are thrilled to make this investment in our flight attendants," remarked Sam Risoli, United's senior VP of in-flight services. “iPhone 6 Plus will enable them to deliver an even higher level of flyer-friendly service and will offer our flight attendants simple, one-touch access to valuable work information, enabling them to better serve our customers.”
Initially, the phones will enable access to company email, the company's Intranet – including policies and procedures manuals – and united.com, as well as having the ability to handle the majority of on-board retail transactions.
In the future, the airline hope the iPhone 6 Plus will entirely replace the flight attendants' printed safety manual with an electronic version and provide real-time reporting and improved follow-up on aircraft cabin issues and repairs. United also has plans to develop a number of customer-focused tools for the device.
This news follows United’s deployment of iPads to pilots in 2011. The airline has recently renewed the iPad pilot program with iPad Air 2.