NBAA 2015: Bombardier introduces Smart Link monitoring services

tBombardier has launched a new performance and operations monitoring and reporting service, Smart Link, which will be progressively rolled out across Learjet, Challenger and Global aircraft.ttThrough a direct and secure link to Bombardier’s Customer Response Centre – and coupled with Bombardier’s SmartFix Plus troubleshooting tools – Smart Link will enable the company’s customer support teams to alert maintenance personnel of failures and transform notifications into real-time service plans even while the aircraft is in flight.ttInitial services for Challenger 300, Challenger 350, Challenger 604, Challenger 605 and Challenger 650 aircraft will include automated, wireless and secure transmission of charts, FMS databases and eMaps, while facilitating Maintenance Diagnostic Computer data downloading from anywhere in the world via Wi-Fi or cellular networks.ttFor now, Bombardier Business Aircraft has introduced in-flight fault notification on Learjet 70 (pictured) and 75 aircraft (offered as a complimentary upgrade) after testing the service in collaboration with five operators—covering more than 10 aircraft—over a period of three months.ttThe company has also conducted extensive tests on engine trend and exceedance monitoring with more than 60 operators of Global 5000 and Global 6000 aircraft equipped with the Bombardier Vision flight deck. Following the completion of the testing cycle, this will be the next Smart Link standard offering.tt“Following extensive testing with our operators, we have developed a compelling data management solution based on some of the most advanced technology the industry has to offer,” explained Andy Nureddin, VP and general manager of customer services for Bombardier Business Aircraft. “Bombardier’s Smart Link services will provide customers with a new level of insight and significantly improve the way they manage their maintenance activities. We will also continue to broaden our portfolio of services under Smart Link, working hand-in-hand with operators.”

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