Posted on: 05 March 2015 by Ross McSweeny
As part of Lufthansa’s aim to become “the first 5-star Western airline,” as revealed by chief commercial officer Jens Bischof at the international tourism Berlin (ITB) event, the carrier has predicted its retrofit of long-haul aircraft – including the roll-out of in-flight connectivity (IFC) services – will be complete by 3Q15.
Passengers on all long-haul flights will have access to Lufthansa’s FlyNet in-flight internet solution from Panasonic Avionics Corporation and service provider Deutsche Telekom. The cost ranges from €9.00 for one hour to €17.00 for a full flight.
FlyNet’s online portal, which provides the latest news (updated every 15 minutes) and access to live TV channel Sport24, remains complimentary. Depending on the type of aircraft, travellers can either access Sport24 via their own personal electronic device or seat-back screen.
Passengers can also use the FlyNet portal to access their flight timetable, check the status of their onward flight, change their booking or look at their Lufthansa ‘Miles & More’ account.
Finally, travellers can send SMS or MMS messages using Aeromobile’s in-flight mobile connectivity service, but Lufthansa says that due to customer feedback the airline has decided not to allow in-flight voice calls.
“We are very close to completing our retrofit programme,” remarked Bischof. “Our guests are already enjoying the modern cabin interiors with our latest seats in every travel class on most of our long-haul flights, and the feedback is extremely positive. As far as customers are concerned, Lufthansa is back at the top.”