KrisShop increases time for advanced duty free ordering

KrisShop.com, the online retail store of Singapore Airlines, is to allow passengers to pre-order duty-free merchandise up to 60 minutes prior to their flight departure out of Singapore.

As of 5 September 2018, customers departing Singapore on select SilkAir flights on weekdays between 1000hrs and 1600hrs will be the first to enjoy the service offering. The initiative will progressively be extended to other SilkAir and Singapore Airlines flights.

KrisShop currently provides pre-ordering services of up to 24 hours and 48 hours for Singapore Airlines and SilkAir flights departing Singapore respectively. With the new initiative, customers who have already checked in and wish to make a last-minute order will still be able to purchase the duty-free merchandise before their flight departs. Customers can then collect their purchased items on board their flight.

“We understand that some customers may need a longer time to decide before they make a purchase, while others may be aware that certain items are available on KrisShop.com only after they have checked in for their flights. With this new offering, KrisShop is able to provide more options in terms of duty-free shopping to our customers. This is part of SIA’s ongoing approach to innovate and provide a better travel experience for our customers using e-commerce platforms,” said Singapore Airlines senior vice president sales & marketing, Campbell Wilson.


Written by: Alexander Preston

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