Posted on: 20 September 2018 by Alexander Preston
A ten-year strategic collaboration has been agreed between Inmarsat and Panasonic Avionics that sees Inmarsat becoming Panasonic’s exclusive provider of Ka-band in-flight connectivity (IFC) for commercial aviation.
Panasonic will continue to invest in its own network and will also start offering Inmarsat’s high-speed, broadband connectivity service, GX Aviation, powered by Global Xpress, as a primary offering for new business.
In addition, Inmarsat will now be able to offer Panasonic’s portfolio of services and NEXT solutions to Inmarsat’s commercial aviation customers. This includes customer support services available from Panasonic’s Customer Performance Center and Technical Services teams..
Longer term, Inmarsat and Panasonic will also collaborate on the development of a next generation GX Aviation terminal, as well as new connectivity-enabled services, data analytics and technology to improve overall end-to-end performance.
Rupert Pearce, chief executive officer, Inmarsat, said, “IFC is a substantial and fast-emerging sector where the quality of customer experience is paramount. Reliable, high-quality IFC is no longer a luxury for passengers, but an expectation, and will play a vital role in securing an airline’s competitive position in a market.
“Today’s landmark announcement is clear evidence of Inmarsat delivering on its strategy and strengthens our conviction that, building upon the success of the global GX network, aviation will be a significant individual growth driver of our overall business. It also demonstrates Inmarsat’s commitment to becoming the reference IFC network for airlines around the world.”
Hideo Nakano, chief executive officer, Panasonic Avionics, added, “For over 10 years, Panasonic has remained steadfast in its commitment to the connected aircraft. Still, many airlines have more than one connectivity partner, and this strategic collaboration ensures that even more airlines have access to a wide variety of industry-leading digital solutions.”
“By adding GX Aviation into our NEXT Online portfolio, we’re recognising the need for IFC consistency across multiple fleets, and enabling digital solutions and services with unified customer support. It’s really a win-win for customers.”
Written by: Alexander Preston
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