Honeywell survey reveals UAE passenger IFEC expectations

Honeywell have released the findings of a survey that indicates 97% of UAE passengers believe new airport and in-flight technology is the solution for a stress-free travel experience.

When it comes to in-flight Wi-Fi, the survey also revealed that 75% of passengers would forgo one in-flight extra such as a pre-bookable seat or a free in-flight meal in order to remain connected throughout their entire flight.

With passenger numbers in the Middle East region expected to triple by 2020, Honeywell believes the survey paints a clearer picture of what passengers demand from technology and their flying experience, including pre-flight innovations such as e-boarding passes, e-tickets and luggage electronic location. The survey indicates that passengers are more than ever expecting to replicate their connected on-ground experience with that in-flight.

“Efficiencies inside the terminal and onboard the aircraft are crucial to passengers’ perception of air travel in the UAE,” said Norm Gilsdorf, president of Middle East, Russia and Central Asia, Honeywell. “With more people traveling through the region every year, this survey shows airports and airlines can increase customer satisfaction even further by investing in technology to minimise disruptions and stress, and create a smarter travel experience for passengers.”

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