Posted on: 08 September 2015
In a new agreement between Gulf Air and Bahrain-based communications provider Batelco, the latter will provide iPads for the carrier’s cabin service managers with the aim of digitising operational processes and maximising efficiency.
Captain Nasser Al Salmi, Gulf Air’s chief operating officer, commented, “Equipping Gulf Air’s cabin service managers with iPads on-board Gulf Air’s fleet further streamlines our operational performance and gives our team greater capabilities and efficiencies in handling various passenger preferences while in-flight. This helps Gulf Air further elevate the customer service experience on-board our aircraft. Accordingly, we are delighted to partner with Batelco to realise this technological development in our on-board service offering.”
Gulf Air’s crew members will benefit from Batelco’s dedicated 4G data network and tailor-made packages for the airline. The rollout of iPads to the carrier’s cabin service managers will be finalised by the end of the year.
Donya Al Ansari, Batelco’s acting head of enterprise division, added, “Batelco is delighted to support Gulf Air with their digitisation efforts, and plan to extend this support further to benefit the Kingdom of Bahrain.”
In August 2014, Gulf Air successfully rolled out its new generation iPad Electronic Flight Bags to all pilots to facilitate the airline’s flight-critical communications while increasing operational efficiency and eliminating paper-based flight materials.