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Gogo introduces Crew Connect platform for Airline Operational Services

Gogo has announced the launch of its Crew Connect messaging platform for Airline Operational Services, which allows flight crews to communicate by voice or text messaging with each other and with ground crews whilst in-flight.The service offers group messaging, event-based alerts, multi-media messaging and message tracking on Android, Apple and Microsoft devices. Other features of Crew Connect include call grouping, which allows the airline to send communications to an entire aircraft, fleet or region; status notifications like ‘message read’ and ‘on aircraft’; and hot button calling to airline-designated sites such as dispatch, scheduling and maintenance.“Although optimised for Gogo's network, Crew Connect is also available to airlines with alternative connectivity suppliers,” indicated Andrew Kemmetmueller, VP of Airline Operational Services and Platforms. “The service is designed to maximise the communications value of any broadband link for the airline, bringing improved functions on any connected aircraft.”“Today, numerous airlines are issuing their flight attendants and pilots Wi-Fi enabled tablets and smartphones, which are capable of utilising aircraft connectivity. Crew Connect leverages that trend,” explained Ash ElDifrawi, Gogo's CCO. “The only other way for cabin crew to communicate off the aircraft is through traditional flight deck voice or datalink (ACARS) systems, which have historically been difficult and expensive to utilise for in-flight cabin crew communication. This service will give airlines an inexpensive way to keep crew connected and informed while in the air, with the ultimate goal of helping airlines improve efficiency.” “Crew Connect is another example of how Gogo is driving industry-leading innovation on its in-flight network to unlock the potential of the connected fleet,” continued ElDifrawi. “We will continue to work with airline partners to create products and service that help them achieve their individual goals from an operational perspective.”

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