Posted on: 04 October 2018 by Alexander Preston
Air France has awarded a long-term contract for in-flight connectivity systems and services to a collaboration between Global Eagle and Orange Business Services.
The contract initially includes 113 Airbus A320 family aircraft operated by Air France on short and medium-haul flights throughout Europe, Russia, North Africa and the Middle East.
Installations are already underway.
The collaboration between Global Eagle and Orange Business Services will deliver high-speed Internet, industry-leading passenger portal interfaces and services, integrated billing, and passenger data analytics supporting Air France’s digital transformation initiatives and its progressive customer experience vision.
“In-Flight Connectivity gives Air France the opportunity to enhance the customer experience and to take a major step towards digital transformation,” said Pierre-Louis Biaggi, vice president, connectivity at Orange Business Services. “Orange Business Services has leveraged its high-performance network and its strong experience in project management to support Air France’s ambitious goals. Together with our partner Global Eagle, we will enable Air France to be the first airline in Europe to take full advantage of the Ku-High-Throughput satellite network and thus drastically increase the on-board passenger connectivity experience.”
Network services will be based on Global Eagle’s latest generation of aircraft hardware, with a Jupiter HT modem infrastructure capable of 500 Mbps throughput per aircraft and Global Eagle’s new three-axis Ku-band antenna that delivers superior efficiency. Orange Business Services will also provide cyber security solutions.