Posted on: 06 November 2019 by Alexander Preston
Delta has launched its new international Main Cabin service, which has been designed by flight attendants.
“How we make every customer feel across their travel journey is extremely important to us,” said Allison Ausband, Delta’s senior vice president — In-Flight Service. “That’s why our team designed this new service through the eyes of our customers – putting their ideas into action and giving them a delightful experience that exceeds their expectations. We want every customer, no matter where they sit on the flight, to know how much they’re appreciated.”
The design team comprised of more than 20 flight attendants including Ron Walk, a Portland-based flight attendant. “This is about rethinking the entire Main Cabin experience to wow our customers,” he said, adding, “The thoughtful touches we’ve incorporated throughout are aimed at making connections with customers to show them how much they’re valued.”
The service was tested on more than 1,200 flights – making it the longest-tested service in Delta’s history.
In a nod to its Georgia roots, shortly after reaching cruising altitude, Main Cabin customers are presented with a welcome Bellini cocktail. During meal service, customers can select their choice of upgraded appetisers and larger entrees – mixing and matching. Standard meal trays have been replaced with more elegant, custom-designed serviceware made with 30% bio-based materials, featuring upgraded cutlery that ditches the plastic wrapper in favour of a new, sleek placemat for use on the tray table.
In addition to the welcome cocktail and refreshed dining options, Delta is debuting a new anytime snack basket that will be available for guests after meal service. The basket will include a rotating variety of sweet and savory snacks, such as Cheez-It crackers, Tillamook cheese, OREOs, KIND Bars and the airline’s signature Biscoff cookies.