Posted on: 03 July 2019 by Alexander Preston
Delta is launching a new Main Cabin experience on international routes.
From November, passengers will be welcomed by their purser in the gate house, before having a personal greeting at the boarding door.
After departure, a free “Welcome Aboard” cocktails featuring Bellinis to start will offered before a hot towel service.
A mix-and-match bistro-style meal service will offer premium appetisers and larger entrees will be served on custom-designed dinnerware, upgraded cutlery and a placement.
“This is about investing in every single customer who chooses Delta, no matter where they sit on the plane,” said Allison Ausband, Delta’s senior vice president, In-Flight Service. “The thoughtful touches we’re investing in throughout the new Main Cabin experience were designed by flight attendants with one goal in mind — delivering an exceptional experience that our customers will rave about and one that our team, the best in the business, is proud to deliver.”
“With this service, at the end of the flight I know I’ve made a difference in the customer’s journey,” said Michael Miller, a New York-based flight attendant and member of the design team behind the new experience. “I know I’ve had the opportunity to not only offer an exceptional onboard experience, but also to engage with customers and create special moments for them.”
Delta’s new international Main Cabin service is part of the airline’s multi-billion dollar investment in the overall customer experience.