Posted on: 05 October 2015 by Mark Howells
As well as revealing plans to deploy Lumexis Corporation’s (Lumexis) Fiber-To-The-Screen (FTTS) in-flight entertainment system on-board its Boeing 737 aircraft, Caribbean Airlines has been announced as the launch customer for the company’s FTTS Second Screen solution.
“We are extremely pleased to welcome Caribbean Airlines as our latest airline customer,” commented Jon Norris, Lumexis’ VP sales. “In addition to continuing the in-service success of the FTTS system, Caribbean Airlines is the launch customer for FTTS Second Screen, which enables passengers to use their own tablets and smartphones simultaneously at their seat without interrupting the entertainment running on the FTTS HD monitors.”
The first installation will take place in June 2016.
Alicia Cabrera, Caribbean Airlines’ senior marketing manager, was present at Lumexis' APEX press briefing, saying, “This is quite a milestone for us. We had a very dated Hi8 overhead system and now we’re able to offer our customers choice. From a technical standpoint, our customers can now select exactly what they want. We’re delighted to be able to differentiate our product.”
When asked why Caribbean Airlines had opted for seat-back rather than wireless IFE, Cabrera replied, “Our flights operate mainly from Trinidad over water to North America and into London, so the level of investment required for in-flight connectivity is too big for us and this [FTTS] is what we need to satisfy the needs of our market.”
“We are delighted to be working with Lumexis to introduce their FTTS IFE system as part of the cabin upgrade project being rolled out across our B737 fleet,” explained Caribbean Airlines’ VP commercial and customer service, George Reeleder. “FTTS will play a significant role in raising customer satisfaction by delivering our promises in providing the highest standards of service and reliability marked by genuine Caribbean hospitality, commitment to safety and consistent value delivered by passionate people.”
Headquartered in Trinidad and Tobago, Caribbean Airlines operates to 19 destinations, including regional services to the eastern Caribbean as well as to Caracas in South America. The carrier also flies longer-haul to North America with Boeing 767s that currently use Thales’ i4000 IFE system.
Stephanie Taylor, editorial assistant, Inflight / Inflight-Online.com
APEX EXPO, Portland, Oregon