Posted on: 21 February 2019 by Alexander Preston
As of 1 March, All Nippon Airways (ANA), is introducing a series of comprehensive enhancements designed to improve passenger comfort and satisfaction on all international routes.
According to Yutaka Ito, executive vice president of ANA: “We want to ensure that travellers, especially on long-haul flights arrive at their destination refreshed and ready to achieve their goals, whether they are traveling for business or pleasure. We will take whatever steps are necessary to keep ANA at the forefront of comfort and convenience for international travellers.”
From 1 March, all Business Class passengers will be able to select their meals on the ANA website up to 24 hours before departure. Travellers will be able to choose from several international cuisine options as well as a selection of Japanese cuisine.
On flights departing from Japan to North America (except Honolulu), Europe, Southeast Asia, and India, Business Class passengers will be able to pre-order the full range of available dishes from ANA’s premium THE CONNOISSEURS collaboration meal program. These cuisines have been created in partnership with elite chefs from across the world, and will be complemented by new Japanese cuisine dishware.
Starting in April, passengers flying in Premium Economy and Economy Class on North America (except Honolulu) and Europe routes will also have access to expanded dining options, with a range of additional upgraded menu items available at 2,500 yen (about US$23).
In addition to expanded dining options, ANA will be offering upgraded sleepwear and amenities. Starting on 1 March, First Class passengers will receive feather comforters from Nishikawa Sangyo designed to boost breathability and heat retention. The new pillow features white duck down from Hungary that absorbs and releases moisture, maximising comfort. Both the comforter and pillow covers are made from 100% Egyptian cotton. A new blanket and cardigan will also be available for First Class passengers.
Business Class travellers will have access to high-quality feather comforters from Maruhachi Product as well as a dual-layer pillow with a 100% Egyptian cotton cover. Newly designed cardigans and pajamas will help ensure that all passengers are able to get a good night’s rest while aboard.
First Class and Business Class travellers will also enjoy revamped amenity kits from Globe-Trotter aimed at bringing an extra touch of luxury to the flight experience. First Class kits will include The Ginza’s Essence Empowering Set of cosmetic solutions while Business Class Kits offer selections from Kose’s Sekkisei MYV. Kits will be available in several colours, and ANA will rotate them every 3-4 months. The kits will be included in First Class on all international routes and in Business Class on North America (except Honolulu), Europe and Oceania routes.
ANA will continue to innovate and expand its services to passengers as part of its never-ending bid to set the bar for service. The company will be debuting a series of measures over the coming year that