Posted on: 11 September 2014 by Mark Howells
Following a six-month test and evaluation period supervised by the Federal Aviation Administration (FAA), from 1 September flight attendants on American Airlines (American) began accessing their manuals electronically through a handheld tablet.
The new tablets are also being used to provide real-time information to cabin crew about premium customers, special meals and connection gates amongst other special services.
This development, which follows the introduction of electronic flight bags (EFBs) for pilots, is another huge improvement in efficiency for American. The airline will save around $300,000 now it no longer has to print and ship updated flight attendant manuals. Instead, cabin crew will be able to update the manuals within minutes and search for relevant material far more quickly.
Furthermore, based on current fuel prices, the replacement of 5lb paper manuals with lighter 5.3” Samsung tablets will save American approximately $650,000 every year. The paperless cabin will also mean a 2100 metric tonne decrease in carbon dioxide emissions.
The first set of cabin crew to complete their entire training using the new Samsung tablets will graduate in October.
“This is a very exciting and important milestone for all of us at American as we modernise our processes and provide our employees with the best tools to do their job, and provide better service to our customers,” remarks Hector Adler, American’s VP of flight service.
eManuals are also scheduled to be rolled out to cabin crew on US Airways flights in mid-2015, when it plans to receive a Single Operating Certificate with American.