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AIX 2014: Saudia opts for Thales IFE care programme

Saudia, through Saudia Aerospace Engineering Industries (SAEI), has signed a 5 year contract with Thales for its TopCare service agreement to look after the maintenance of the airline’s Thales in-flight entertainment (IFE) systems.

TopCare is designed to offer airlines a complete Turn-Key Maintenance solution. The programme guarantees seat availability across the airline’s fleet of 91 Airbus and Boeing aircraft.
Thales will take 24/7 responsibility for all on-board maintenance and media content loading across three global hubs: New York, Paris and London. These locations have been strategically chosen by SAEI from amongst the Thales global network of 22 TopCare Line Maintenance stations across 16 Countries.Under TopCare, Saudia aircraft will be continuously monitored by the Thales Airline Operations Center (AOC), a mission control communications facility that monitors aircraft around the clock. As required, experts will be dispatched to board the aircraft to service the equipment as soon as it touches down at any of the three airports chosen as maintenance hubs.

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